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Referanser

På under et år samlet vi over 8500 unike GDPR-godkjente kundeprofiler via Collect. Vi har satt opp automatisk kommunikasjon slik at gjestene mottar relevant informasjon til riktig tid. Vi opplever at våre gjester får en bedre kundeopplevelse, og blir bedre informert om våre tilbud og tjenester, som kommer til syne i eksempelvis økning i direktebookinger på hotellets hjemmeside. Vi er veldig fornøyd med systemets evne til å skreddersy og tilpasse seg våre ønsker og behov, og ser frem til et langvarig kundeforhold.

Sara Sundbom Johansson

Salgs og markedsdirektør

Freys Hotell

Sundvolden Hotel installed Loyall Collect in mid-January 2019 and we have received good follow-up and assistance along the way. We chose to go for Loyall after the introduction of GDPR and lack of guests to communicate with. Loyall Collect offers a number of opportunities and its a simple system for communication and sales towards guests both in advance and after a stay. I recommend Loyall as it gives an added value for both us and our guests. The undersigned can be contacted with questions about Loyall.

Silje Storvik

Hotellsjef

Sundvolden Hotel

Before we started our collaboration with Loyall there were a lot of unanswered questions in regard to the GDPR and how we were going to adapt to the new EU-legislation. Loyall helped us build up our customer databases again, automatically and in record time. Additionally, we have enlisted the help of Loyall’s Marketing team to tailor and produce the communication that goes out to our guests both during and after their stay. Loyall’s systems allow us to cross-market all our hotels through this marketing. We regard Loyall as a valuable and long-term partner in helping us navigate the ever-changing digital landscape. Their innovation and adaptability is of great value to us at Kronengruppen.

Therese Alberto

Controller

Kronen Hotels

We installed Loyall Collect a few weeks ago and the system works seamlessly for both us and our customers. Through Loyall, guests get online easily and we collect valuable information. With the help of Loyall’s smart dashboard, we have made campaigns that regularly go out to our customers based on their visit history.

Patrick Mayr

Markedsansvarlig

Fløien Restaurant

After installing Loyall Collect, we have built up an enormous customer database in record time. Through Loyall Collect, we can cleverly utilize customer data and effectively send our visitors relevant segmented information both during and after the visit, leading to higher customer satisfaction, resale/updale and more visits.

Bjarte Lunde

Hotellsjef

Hotel Bondeheimen

Vi har brukt Loyall-tjenester i ett år. For oss har det vært viktig at systemet har vært enkelt for både oss og våre gjester, og at vi kan kommunisere automatisk med våre gjester uten å kreve mye arbeid fra oss. Å sette opp Loyall har hjulpet oss med å spare tid, få flere besøkende til våre arrangement og skape flere bookinger til selskap. Siden vi både er en destinasjonsrestaurant og for de lokale, har det vært veldig fint å automatisk kunne gi god informasjon som gir våre gjester et bedre opphold hos oss og på Tysnes. Vi ønsker nå å utvide slik at vi kan ha Loyall i hele havnen vår. Vi ser frem til å jobbe med Loyall i årene som kommer!

Patrick Madsen

Daglig leder

Mandelhuset

After installing Loyall Collect at Saga Hotels, our reception is able to handle our guests wishes and requests more effectively. Collect has made it easier for us to inform our guests about the hotels offers. We see, among other things, an increase in the number of guests who shows interest in the hotel's restaurant and bar. Loyall has been a helpful and friendly partner in data management, that we wish to continue to cooperate with.

Stian Opsalhagen

Daglig leder

Saga Hotels

We started using Loyall Collect because we wanted to offer our customers a more modern and easier way to log in to our Wifi. That made it easy for us to collect customer data. We have been using Collect for over a year and have collected a good database that is GDPR compliant and easy to use for relevant campaigns to our guests. Loyall has assisted us in setting up many automatic communications. We have focused on making the welcome message digital, implemented a strategy to get more reviews and being able to take ownership of our guests so they book directly from our homepage the next time they visit us.
Bårdshaug Herregård

Gunvor Müller Lysholm

Markedsdirektør

Bårdshaug Herregård

With help from Loyall we have gained control on GDPR and understands that everything we collect is aligned with that. We have also built up a database of customers that we can communicate with based on predefined triggers. Loyall has even assisted us with creating automation in our communication with our guests so they always are updated and receive the latest offers. Loyalls marketing department was easy to work with and they created relevant messages based on our wishes and delivered in a short time.

Christoffer Blixt

Daglig leder

Spoton Hotel